1. My card doesn’t work
CCBill accepts Visa, MasterCard, Discover and JCB. If you received an error after submitting your signup form, an error message will be displayed, and you are not charged. Approvals and errors are issued by the Banking Network, and are not controlled by CCBill.

2. Exceeded Usage Limits
Credit card shows excessive usage. Even if you still have credit left on your credit card, you may receive this message if you have used it for multiple Internet transactions in the same day. The same card may be approved later.

3. I do not live in a State
If you live in a foreign country, and do not have a state, simply use the first two letters of the country name, i.e., IR for Ireland.

4. Sale Declined By Credit Card Network
Sale was rejected by the banking network. Try the card again later; blocks by the network are usually resolved/removed in a day or so.

5. Invalid Fields
User submitted invalid information or a card number or card type not supported.

6. Card Declined - Blocked
Card blocked by processor at either the customer's request or for fraudulent usage, etc.

7. I keep getting errors on the signup page
Our system is very sensitive and requires that each field be filled in. You must use your name as it appears on your credit card, and your billing address where you receive your credit card statement.

8. My chosen password is not accepted
You must use at least 6 to 8 characters for your username and password.

9. I double clicked the mouse button when selecting submit. Will I be billed twice?
No, our system has safeguards that prevent you from submitting a successful sign up more than once in a two minute time period.

10. If you still have problems you could try our alternative credit card processor below.